Payment, Cancellation & Refund Policy – ZoAssist

1. Simple Payment Policy

• Payment can be made after service completion or in advance
• Accepted payment mode: UPI only
• No hidden charges
• All prices are clearly shared and confirmed before the service starts

2. Easy Cancellation & Refund Policy

3. If Service Starts but You Stop Early

• You pay only for the time used
• Remaining amount is refunded
• No penalty
• No arguments

4. If ZoAssist Cannot Provide Service

You can choose either:

• 100% refund, OR
• Reschedule the service at your convenience

Your choice.

5. If You Are Not Satisfied

• Inform us immediately
• We will replace the assistant, OR
• Stop the service and refund the remaining amount

Your comfort and safety matter to us.

6. When Refund Is Not Applicable

Refunds may not apply only if:

• The service has been fully completed
• There is misuse, abuse, or unsafe behavior toward ZoAssist staff
• A false complaint is made after service completion

7. Refund Timeline

• Refunds are processed within 3–5 working days
• Amount is returned to the same payment method

8. Our Promise

• ZoAssist believes in long-term trust, not one-time payments
• If you’re unhappy, we make it right
• Cancel before service → Full refund
• Pay only for the time used
• Fast and fair refunds

💡 Why Clients Trust This Policy

• ✔ Very clear
• ✔ No complex rules
• ✔ No fear of losing money
• ✔ Human, fair, and respectful