CLIENT SERVICE AGREEMENT

ZoAssist Family Assistance Service

Version 1.0 | Effective Date: June 2026

PARTIES TO THIS AGREEMENT

This agreement is between:

Service Provider: ZoAssist Services (UDYAM-UP-28-0224491), Greater Noida, NCR, India Client: The individual who books a service through zoassist.com, WhatsApp, or any other channel

By booking a service with ZoAssist — whether through the website, WhatsApp, phone call, or in person — the client agrees to all terms below.

1. WHAT ZOASSIST PROVIDES

ZoAssist provides trained, verified personal assistance services including but not limited to:

Home Assistance (light household help)
Hospital Visit Assistance
Bank & Paper Work help
Errands & Pickup/Drop
Senior Citizen Companionship
Travel / Airport / Railway assistance
Carry Your Bag support
Priest/Pandit Ji arrangement (on request)

ZoAssist acts as a service coordinator and facilitator. All assistants deployed are either directly engaged by ZoAssist or vetted partners operating under ZoAssist’s code of conduct.

2. BOOKING AND CONFIRMATION

A booking is confirmed only after the client receives written confirmation from ZoAssist via WhatsApp, SMS, or email.
ZoAssist reserves the right to decline any booking without explanation.
The client must provide accurate address, contact details, and service requirements at the time of booking.
Providing false or incomplete information may result in cancellation without refund.

3. PAYMENT TERMS

Full payment is required before service begins unless ZoAssist has provided a written credit arrangement.
Payments made are non-refundable once the assistant has arrived at the client’s location and service has commenced.
For cancellations made more than 2 hours before scheduled service: full refund will be processed within 5-7 business days.
For cancellations made less than 2 hours before scheduled service: no refund will be issued.
ZoAssist pricing includes applicable GST (18%).

4. CLIENT RESPONSIBILITIES

The client agrees to:

Ensure a safe and respectful working environment for the ZoAssist assistant
Not ask the assistant to perform tasks outside the booked service scope
Not ask the assistant to handle cash, valuables, or financial instruments
Not attempt to contact, hire, or engage the ZoAssist assistant privately or directly — bypassing ZoAssist — during the agreement period or for 12 months after last service
Not share the assistant’s personal contact details with third parties
Be present or arrange a responsible adult to be present during the service visit
Inform ZoAssist in advance if the client or household member has any infectious illness

5. NON-SOLICITATION CLAUSE (Client Protection for ZoAssist)

This clause is critical.

The client agrees that they will not directly hire, engage, or solicit any ZoAssist assistant — whether through direct contact, a third party, or any other means — for a period of 12 months from the date of last service.

Violation of this clause will result in:

A penalty of ₹25,000 per incident, payable to ZoAssist
Legal action under applicable Indian contract law
Termination of all future services

This clause protects ZoAssist’s business and the assistant’s contractual commitment to ZoAssist.

6. LIMITATION OF LIABILITY

ZoAssist takes reasonable care in verifying and training assistants. However:

ZoAssist is not liable for accidental damage to property during service, beyond the cost of the service booked
ZoAssist is not liable for medical emergencies, accidents, or health events that occur during a service visit
ZoAssist is not liable for loss of cash, jewellery, or valuables left accessible during a service visit
The client is advised to secure valuables before the assistant arrives
ZoAssist’s maximum liability in any dispute is limited to the amount paid for that specific service booking

7. CONDUCT AND SAFETY

ZoAssist assistants are instructed to maintain professional conduct at all times
Any inappropriate behavior by either party should be reported to ZoAssist immediately at info@zoassist.com or WhatsApp
ZoAssist reserves the right to withdraw an assistant from a service if the client’s environment is deemed unsafe or disrespectful
In such cases, a partial refund may be issued at ZoAssist’s discretion

8. PRIVACY AND CONFIDENTIALITY

ZoAssist collects client name, address, phone number, and service details for operational purposes only
This information is not shared with third parties except as required by law
Clients consent to receiving service-related WhatsApp messages and calls from ZoAssist

9. DISPUTE RESOLUTION

Any dispute arising from this agreement will first be attempted to be resolved through direct communication within 7 days
If unresolved, disputes will be referred to mediation under Indian law
Jurisdiction for any legal proceedings will be Greater Noida / Gautam Buddha Nagar district courts

10. AMENDMENTS

ZoAssist reserves the right to update these terms. Updated terms will be posted on zoassist.com. Continued use of ZoAssist services after an update constitutes acceptance of the revised terms.

11. ACCEPTANCE

By booking a ZoAssist service, the client confirms they have read, understood, and agreed to this agreement.

For queries: info@zoassist.com | zoassist.com

Client Service Agreement