Company: SafeHands
Staff Member Name: ________________________________________
Date: ________________________________________
1. Purpose of This Agreement
This Agreement defines the expected behavior, conduct, and responsibilities of all SafeHands staff while interacting with clients. The objective is to ensure safety, professionalism, trust, and ethical conduct at all times.
2. Zero-Tolerance Policy
SafeHands maintains a strict zero-tolerance policy toward the following:
-
Harassment
-
Abuse
-
Misconduct
-
Disrespect
-
Misbehavior
-
Negligence
Any violation of this policy may result in immediate termination of employment and legal action, as applicable under Indian law.
3. Forms of Prohibited Behavior
A. Harassment
Staff members must NOT:
-
Touch clients inappropriately or without consent
-
Make physical or sexual advances
-
Engage in suggestive, intimidating, or uncomfortable behavior
-
Stare or behave in a manner that causes discomfort to the client
B. Verbal Abuse
Staff members must NOT:
-
Shout, insult, or speak in an aggressive tone
-
Use offensive, rude, or abusive language
-
Argue with, threaten, or intimidate clients
C. Misconduct
Staff members must NOT:
-
Ask for money, tips, gifts, favors, or personal benefits
-
Consume alcohol, drugs, tobacco, or smoke while on duty
-
Participate in personal or non-authorized client activities
-
Enter restricted or private areas of the client’s premises without permission
D. Privacy Violations
Staff members must NOT:
-
Record photos, videos, or audio without explicit consent
-
Share client information with any third party
-
Discuss client details outside the scope of work
4. Required Professional Behavior
Staff members MUST:
-
Remain polite, calm, and respectful at all times
-
Follow client instructions strictly within SafeHands policies
-
Maintain a friendly, cooperative, and professional attitude
-
Immediately report discomfort, harassment, or unsafe situations to the company
-
Maintain proper hygiene and appropriate attire
-
Minimize personal mobile phone use during duty hours
5. Safety Rules
Staff members MUST:
-
Avoid physical contact unless required for safe assistance and only with clear consent
-
Never escort clients to unsafe or unauthorized locations
-
Respect a client’s request to end service early without argument
-
Immediately withdraw from unsafe environments and notify the company
6. Disciplinary Action
Violation of any clause in this Agreement may result in one or more of the following actions:
-
Official verbal or written warning
-
Suspension from duties
-
Immediate termination of employment
-
Legal action for harassment, misconduct, breach of trust, or negligence
-
Recovery of damages for harm to the company’s reputation
Note: Staff members may be permanently blacklisted from all SafeHands services and associated partner companies.
7. Staff Declaration
I, the undersigned staff member, confirm that I have read, understood, and agreed to comply with this Staff Conduct & Anti-Harassment Agreement. I agree to uphold the dignity, safety, and trust of all clients and accept full legal responsibility for any violation.
Signature Section
Staff Name (Print): ________________________________________
Signature: ________________________________________
Date: ________________________________________
Company Representative (SafeHands): ________________________________________
Signature: ________________________________________
Date: ________________________________________