CLIENT SERVICE AGREEMENT AND CONDUCT POLICY
Family Assistance Services – SafeHands
This Agreement is entered into between SafeHands (Family Assistance Services) and the Client to ensure a safe, professional, and respectful environment during all service provision.
Client Name: ________________________________________
Date: ________________________________________
1. Purpose of This Agreement
This Agreement outlines the expected conduct of the Client while receiving services from SafeHands staff (referred to as the “Assistant” or “Employee”). The primary objective is to protect the safety, dignity, and professional boundaries of all SafeHands employees.
2. Zero-Tolerance Policy for Client Misconduct
SafeHands follows a strict zero-tolerance policy toward any form of misconduct, harassment, abuse, or illegal behavior directed at its employees.
(Refer to Section 4 for detailed prohibited behaviors.)
3. Scope of Service and Strict Limitations
The Client expressly acknowledges and agrees to the following non-negotiable limitations regarding the role and duties of the SafeHands Assistant:
STRICT NOTES ON SERVICE SCOPE
- The Assistant is provided solely as manpower support and serves as a helping hand for the Client and their immediate family members (parents, spouse, children, and self).
- No transport or vehicle services are provided by SafeHands. Any travel or movement is undertaken using the Client’s or third-party arrangements. The Assistant’s role is limited to accompaniment and basic aid only.
The Assistant is strictly NOT authorized to perform:
- Massage services or any form of physical therapy.
- Counselling, psychiatric, or psychological therapy.
- Any medical or paramedical procedures.
- Illegal trafficking of any kind (human, drugs, weapons, or goods).
- Any activity that violates Central, State, or Local laws, or constitutes a criminal offense.
Permitted Assistance Includes (Non-Medical & Non-Physical):
- Accompanying the Client or family members to places such as a bank, hospital, railway station, airport, or similar locations.
- Providing legal, non-medical, non-physical assistance strictly within professional and ethical boundaries.
4. Prohibited Client Behaviour
The Client must not engage in any of the following conduct toward a SafeHands Assistant:
A. Physical Harassment and Sexual Misconduct
- Physical Harassment: Any unwanted physical contact, assault, battery, or physical intimidation.
- Sexual Misconduct: Sexual advances, sexually suggestive language, gestures, comments, or requests for services of a sexual nature.
- Misuse of Service: Treating the Assistant or service as a source of sexual gratification, illegal activity, or non-professional favors.
B. Verbal and Emotional Abuse
- Shouting, insulting, or using aggressive, rude, or abusive language.
- Threats, derogatory remarks, or behavior intended to cause humiliation, fear, or emotional distress.
C. Illegal Activities
- Requesting, coercing, or pressuring the Assistant to participate in any illegal activity.
- Consumption, sale, or possession of illegal drugs or substances in the presence of the Assistant.
5. Consequences of Violation (Legal Action Clause)
The Client fully understands and agrees that any violation of this Agreement shall result in the following actions:
- Immediate Termination of Service:
The Assistant is authorized to immediately stop work and leave the premises without discussion. No refunds shall be issued for current or prepaid services. - Notification of Authorities:
SafeHands will report incidents involving harassment, assault, abuse, or illegal activity to the police and relevant legal authorities. - Legal Proceedings:
SafeHands reserves the unrestricted right to initiate civil and criminal legal action against the Client or any offending individual for breach of contract, harassment, assault, or damages. - Permanent Blacklisting:
The Client shall be permanently barred from accessing any services provided by SafeHands or its associated partners.
6. Client Declaration
I, the undersigned Client, confirm that I have read, understood, and agreed to the terms of this Client Service Agreement and Conduct Policy, including the Strict Limitations on Service Scope (Section 3).
I agree to treat all SafeHands Assistants with respect and professionalism and accept full legal responsibility for any violation of this Agreement.
Client Name (Print): ________________________________________
Client Signature: ________________________________________
Date: ________________________________________
Company Representative (SafeHands): ________________________________________
Signature: ________________________________________
Date: ________________________________________